IT Help Desk Technician

About NimbusPC, Inc.

NimbusPC is a South Florida-based Managed Service Provider (MSP) supporting over 30 small and mid-sized businesses. We deliver proactive IT support, cybersecurity, and cloud solutions. As we grow into a full Technology and Security Solutions Provider (TSP/MSSP), we’re building a team that shares our passion for learning, innovation, and helping others succeed.

Who We’re Looking For:

We’re not just hiring for technical skills—we’re hiring for the right mindset.

We want someone who:

• Takes initiative and doesn’t wait to be told what to do.
• Uses time wisely, always looking for ways to help or improve something.
• Loves technology and is excited to learn and apply new tools, including AI and enterprise solutions.
• Wants to grow—personally and professionally—as the company grows.
• Cares about doing things right, helping clients, and being part of a team that supports each other.

If you’re someone who’s curious, proactive, and eager to build a career in IT, this could be a great fit.

What You’ll Do

• Provide remote Tier 1 and Tier 2 support to end users by phone, email, and remote tools.
• Troubleshoot issues with Windows OS, Microsoft 365, networking, printers, and endpoint protection.
• Use Autotask PSA to manage tickets, document work, and track time.
• Respond to alerts and tickets from Datto RMM.
• Help with user onboarding/offboarding, workstation setup, and software installs.
• Escalate complex issues to senior engineers or vendors when needed.
• Communicate clearly and professionally with clients (mostly in English; Spanish is a plus).

What You Bring

We’re open to different backgrounds, but here’s what helps:

• 1–3 years of experience in IT support or help desk roles (MSP experience is a plus).
• Good troubleshooting skills with Windows 10/11, Microsoft 365 Admin Center, and basic networking (TCP/IP, DNS, DHCP).
• Familiarity with PSA/RMM tools like Autotask and Datto RMM.
• Strong communication and customer service skills.
• Ability to stay organized, manage time, and work independently.
• Certifications (CompTIA, Microsoft, Cisco) are a plus but not required.
• A reliable internet connection and a quiet, professional workspace.

What We Offer

• Competitive pay based on experience.
• Paid time off and holidays.
• Support for training and certifications.
• Opportunities to grow into cybersecurity, systems, or project roles.
• A remote-first team that values learning, ownership, and collaboration.

Ready to Grow with Us? If you’re passionate about tech, eager to learn, and ready to take ownership of your work—we’d love to hear from you.

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