Offer comprehensive data protection for Microsoft 365.Provides robust backup solutions, enhanced security and compliance, flexible recovery options, and eDiscovery and legal hold.

Monitor and maintain workstations.Includes online status monitoring, capacity monitoring, performance monitoring, endpoint protection agent monitoring, routine operating system inspection and cleansing, secure remote connectivity, and asset inventory.

Handle and maintain outdated or obsolete systems.Includes planning and acquisition, deployment, operation and maintenance, upgrade and replacement, and disposal.

Facilitate enterprise-level offsite server hosting with features and items to support businesses in managing their online operations.Includes dedicated hosting, advanced data storage, enterprise-grade network, and comprehensive security solutions.

Identify holes in the managed network that could be exploited.External vulnerability scans are run monthly, and internal vulnerability scans are run at least annually.

Monitor and maintain managed servers.Includes software agents that report status and IT-related events on a 24/7 basis, online status monitoring, capacity monitoring, performance monitoring, and endpoint protection agent monitoring.

Implement and facilitate an industry-recognized VoIP solution.Features include scalable VoIP-based telephone service with call transferring, voicemail, caller ID, call hold, conference calling, and call waiting functionalities.

Monitor and maintain your IT infrastructure.Includes software agents that report status and IT-related events on a 24/7 basis, capacity monitoring, and routine operating system inspection and cleansing.

Deploy updates, bug fixes, minor enhancements, and security updates as deemed necessary on all managed hardware.

Provide high-quality, consistent, and scalable IT support.Includes incident management, problem management, change management, and service level management.

Provide advanced managed print services.Offers the best equipment, service for all makers and models, custom local store supply, certified dedicated experts, and deep equipment maintenance services.

Ensure critical business functions continue during and after a disaster.Includes business impact analysis (BIA), continuity strategies, communication plans, key roles and responsibilities, training and awareness, and testing and updating.

Combine various hosted services and solutions to create a seamless, comprehensive IT environment.Includes integrating different hosted solutions, scalability and flexibility, security and compliance, and cost efficiency.

Restore IT systems and data after a disaster.Includes risk assessment, recovery time objective (RTO), recovery point objective (RPO), data backup and recovery, IT infrastructure recovery, and testing and maintenance.

Combine privacy and security for cyber resilience with Protective DNS service to offer native DoH privacy and security.Provides visibility and DNS filtering access control benefits, including full support of DoH at the network, group, device browser, user and roaming user levels.

Provide a firewall configured for your organization's specific bandwidth, remote access, and user needs.Helps prevent unauthorized access, provides antivirus scanning, and website content filtering functionality.

Simulate a cyberattack against your IT infrastructure to identify exploitable vulnerabilities.May include external pen testing, internal pen testing, PCI pen testing, and web app pen testing.

Implement and facilitate a top-tier MDR solution from a designated third-party provider.Includes 24/7 managed network detection and response, real-time threat response, and security reports.

Monitor, update, and support client-supplied firewall appliance.Helps prevent unauthorized access, provides antivirus scanning, and website content filtering functionality.

Implement and facilitate a next-generation workstation endpoint AV & malware protection solution from a designated third-party provider.Includes software agents installed on covered devices to protect against viruses and malware, prevent intruder access, and data loss prevention.

Implement and facilitate a security awareness training solution from an industry-leading third-party solution provider.Includes online, on-demand training videos and quizzes to verify employee retention of training content.

Implement and facilitate a trusted email threat protection solution from a designated third-party provider.Includes managed email protection from phishing, business email compromise (BEC), SPAM, and email-based malware.

Implement and facilitate a backup and file recovery solution from a designated third-party provider. Includes 24/7 monitoring of the backup system, troubleshooting and remediation of failed backup disks, preventive maintenance and management of imaging software, firmware and software updates of the backup appliance, problem analysis, monitoring backup successes and failures, and daily recovery verification. Backed-up data is encrypted in transit and at rest using 256-bit AES encryption.

Implement and facilitate a backup monitoring solution from a designated third-party provider.Features include monitoring backup status for certain backup applications, helping ensure adequate access to client's data in the event of loss of data or disruption of certain existing backup applications.